• the rise of individualism and independence bringing out new confidence to show up as themselves at work. (Fjord Trends 2022)
• hybrid employment arrangements placing more emphasis on staff being able to work remotely and maintain productivity and service delivery
• continued challenges to organisations due to Omicron leading to staff shortages resulting in increased costs of hiring more or temporary staff
• Increased pressures on both existing and new staff in the present climate

Moving forward, employers need to relook at balancing the flexibility they offer to individuals with the needs of the team and the greater good of the organisation. (Fjord Trends 2022)

Obtaining the right information for remote hires

How can you increase your success rate and hire the right people the first time for roles in the current labour market? And what about remote work? How can you more easily identify those who will thrive and be productive in a work from home environment?

The traditional recruitment process leaves a lot up to chance. You’ll sift through a stack of resumes and cover letters trying to narrow down the people with the right experience and qualifications and get a sense of other relevant aspects. 

You’ll then perform a round of interviews to gauge which candidate sounds and acts right for the role.

You might ask yourself: 

• “does this person have the right skills to perform the job?.. 

• the right credentials?.. 

• enough experience?.. 

• will they fit in with the workplace culture?.. 

• can they bring anything to the table to benefit the business?” 

While some of these questions can easily be answered with a CV and interview, others are trickier. 

And let’s face it most employees, when asked if they would like to work from home, will answer ‘yes’. This is simply because they are only looking at the positive aspects of doing so. 

But this is the homeworking equivalent of asking someone ‘How are you?’. And accepting the answer ‘Fine.’ As confirmation that all is well.

Some key questions are difficult to answer through the traditional hiring process such as 

• “Will this person be engaged in their work and great in this role?” 

• “Is this person likely to be capable and productive in this remote work role?”

• In the long term will this person be able to handle hybrid working?

Engagement is critical for remote work

Great managers and business owners know that higher employee engagement levels in the workplace translate to higher productivity and better company performance. So especially in this current environment, how can hiring managers improve the likelihood of selecting highly engaged remote work top performers?

It all starts with thinking about how potential employees will “fit”, rather than experience and qualifications. Or even age and gender. Studies have shown that ‘fit’ is what counts if you want a high performer.

‘Fit’ refers to how well a person is suited to their job role, the environment, and the workplace culture. Whether or not a person ‘fits’ in a particular position depends on a few factors, for example:

• their attitude,

• personality, and

• enthusiasm for the work at hand. 

To find out which candidate is the right fit for the job and culture, hiring managers must check their biases at the door and use objective information to make their decision. Making this type of decision can be trickier than it sounds, but it is possible.

How does it work?

Hire someone who is objectively the right fit

Choosing the right person for a role can influence how long they stay in the job and how engaged they are with their role working remotely or onsite. 

According to Gallup, employee engagement is defined as “the involvement and enthusiasm of employees in their work and workplace”.

 According to studies they conducted, businesses are 21% more profitable with engaged employees; I am sure most CEO’s would take this profit increase as a Christmas present!

Use your top performers as a benchmark for new talent

When a top performer walks out the door, it often feels like you’re back at square one; scrambling to build your team from the ground up again. But it doesn’t have to be this way. Companies, teams and hiring managers can make the process of replacing top performers easier while improving their hiring process each time.

Not all candidates are suited to remote work

Buffer.com published an annual global survey on homeworking and discovered in 2020 (like in previous years) that the top 3 difficulties people experience with homeworking, worldwide, are not necessarily related to the pandemic and lockdown:

• collaboration and communication
• loneliness, and
• not being able to unplug.

This survey suggests that many individuals will either need help to overcome these problems or even that remote work is not a long-term viable option for some people.

To learn more about the Great People Inside assessments specifically designed for work from home employees and teams contact us 

The post Remote Work – What are seen effects of further shifts in this competitive market? appeared first on Directions Unlimited.

Many managers out there have likely experienced the unsavoury situation of managing someone who believes their performance is terrific when it’s just mediocre at best. Recent studies in performance management have identified that the “underperformer” is a frequent and draining problem.

But what contributes to the perception an individual has about their performance? 

There are several reasons forming the perception of an individual employee at work. It may be that the: 

• crystal-clear feedback they need to develop and improve is lacking, 
• manager is choosing not to address the issues for fear of some type of conflict, or 
• employee is doing ”a good enough job” and flying below the radar. 

In some cases, the individual may be unable to recognise that they’re struggling. 

But whatever the reason, if managers fail to address the situation, there is one thing for sure and that is that it will fester. Not only will the substandard employee’s work not improve, but also the organisation will experience: 

• hidden costs, 
• poor productivity, and 
• the value of a team member who would likely thrive if given the appropriate support and feedback. 

These five approaches will help you correct the problem behaviours. Or at least gain clarity as to whether it’s even possible.

Clear definition of work

It doesn’t matter whether we are delegating or providing feedback, we need to be clear and unambiguous about what needs to be done. There are lots of great feedback models out there. 

My go-to has been the STAR/AR feedback model. The STAR/AR model provides a great framework and helps the receiver understand exactly why what they did worked. And if they made a mistake, working through the model, they’ll learn what steps to take to improve. 

Provide support for people development

Most managers would agree that employees need ongoing support. Significantly, how we approach providing that support is important. Moreover, the build-up of frustration in these situations can lead to exasperation which can undermine our approach. 

 The late Sir John Whitmore, a pioneer of the executive coaching industry and creator of the GROW model wrote “whether we coach, advise, counsel, facilitate, or mentor, the effectiveness of what we do depends in large measure on our beliefs about human potential”.

The expressions “to get the best out of someone” and “your hidden potential” imply that more lies within the person waiting to be released”. 

Coaching your people supports performers across all levels, not just underperformers, to achieve their full potential. The result will be higher levels of employee engagement and profitability. 

Check your Relationship of Competence

There is no one size fits all or “sheep dip” approach to developing your people that works. Everyone learns differently, has unique development needs and motivations. It’s important to point out performing an objective data-driven gap analysis first to ensure the people you are looking to develop have the ability, motivation, and desire to grow. 

Caution: a little self-promotion here. As a coach myself, I find that the unique flexibility of our Great People Inside platform is outstanding. Both an assessment with dimensions (EG Strategy, Leadership, Creativity etc.) that measures precisely what you want to understand, and a customised performance model or benchmark against which you can compare results is created. The outcome is a one-pager graph that allows you to identify any gaps. This provides clarity before you invest in people development on the areas that need focus for each individual. And also highlights those who may not have what it takes to succeed.

Determine “Coachability” for people development

Not everyone is coachable. In contrast to imposter syndrome, many ultra-confident employees fall victim to the Dunning-Krueger effect, a cognitive bias in which “people wrongly overestimate their knowledge or ability in a specific area”. Many employers will have encountered an employee that resented the suggestion that their skills needed to improve and ignored the coaching support that was offered to them. 

If left unchecked, this usually results in the employee blaming others, setting up their colleagues to fail, undercutting them, and misrepresenting their contributions and concerns. The outcome is a total train wreck. 

Praise with care

When an employee with an inflated sense of their own performance delivers a piece of high-quality work or conducts an interaction well, it’s important to praise them. But letting the praise stand-alone can reinforce for them that they’re genius! That everything they do is outstanding. 

Connect your positive comments to other things you want them to address. For example, you could say, “Now that you’ve done so well with the presentation to Client X, for the next one, I’d like you to also {insert the next thing they need to improve}. 

Articulating both the required new behaviour and why it’s needed as part of satisfactory job performance will ensure you improve your chances of getting the critical behaviours you need.

You may be finding it a little tougher in the current climate to find the right people for the jobs combined with the best fit for your organisation over the longer term. Our technology and solutions will do the work for you to inform your people development approach and recruitment decisions.

If you’d like an easier method of handling people development and recruitment, contact us

The post People Development – how to handle an employee who thinks they are better than they are appeared first on Directions Unlimited.

However, with the momentum of vaccine rollout in Australia and as the economy continues to rebound, research tells us the labour market will get tighter. For this reason, this situation will result in the war for talent becoming more likely to happen.

Hybrid work arrangements and work from anywhere policies are now the norms in most organisations. Then, to win this talent war, it’s now mission-critical:

• to have your dispersed team highly engaged 
• led by outstanding remote managers 
• supported by a strong organisational culture. 

Productivity

Markedly, more than 70% of employees state they are more productive working from home. And businesses report 47% productivity increases during COVID. 

Most business leaders agree that increasing employee engagement increases productivity significantly and improves bottom-line profit. 

The fact is, it’s never been more important to focus on the productivity of your remote teams for the long term. And equally, ensure your managers feel equipped with the skills and tools they need to meet and exceed company goals.

Managers hold the key

If you have been fortunate to work for a great manager, I’d like to invite you to reflect for a moment on what was great about them and how you remember them?

Certainly, the fact is that managers can make or break a team.   

The Oxford English dictionary defines a manager as –

“a person responsible for controlling or administering an organisation or group of staff”. 

This is one definition; rather, my personal definition of a manager in 2021 and beyond is –

“a person that leads, supports, and develops a team of people to deliver the organisational goals”.  

By and large, the way we work has shifted forever. Being a manager has always been a tough gig, but in the hybrid environment, it sucks!

So how can you ensure your managers are ready for the hybrid normal?

Future-ready culture with a coaching culture

A culture of coaching is an approach in which leaders, managers and staff members work together to:

– increase individual, team and company organisational performance.

The future hybrid workplace with a strong culture will be one where workers feel empowered to work towards their own goals independently. Managers who foster this type of working environment will positively impact employee engagement and organisational productivity. 

Gallup research has shown that managers are a massive influence on engagement rates. It was found managers account for at least 70% of the variance in employee engagement scores across business units. And with high engagement rates comes better company results.

So how can you transform your managers into coaches to create a culture of coaching in your workplace?

Teach coaching skills

The first steps are knowing:

• who you are as a leader, and 
• whom you have on your team. 

Its commonly accepted that not everyone has the required traits to work remotely long term. And business WHS responsibility for their employees does not change just because they are not working at the office. The solution we recommend is using established science to predict how your managers and team members will perform in a long term remote/hybrid environment.

I’ve used many people assessment tools over my 20+ years as a coach and a people leader. With this in mind, I find the bespoke next-gen people assessment tools from Great People Inside are easy to use and their predictive capability and insights are second to none for this exercise. They are outstanding, too, when you’re hiring a new remote employee as they truly de-risk the recruitment process and increase your success rate by 300%!

Not all managers have a coaching mindset, but all great managers do. Certainly prioritising coaching in your workplace training is the best way to create a coaching culture. This type of training is essential for employees transitioning into leadership roles or those coming to grips with managing people remotely.

Rank employee engagement as a top priority

Tying together talent and employee engagement to achieve important business objectives is what coaching is all about. 

To nurture employees’ professional development to keep them engaged, a good step is discussing with each employee their professional goals from their point of view. Then communicating clearly and precisely how the organisation can support them to achieve their goals.

In this way, the employee owns their own development and their careers. 

A coaching culture fosters an environment of trust.

Trust influences everything. A work environment in which managers coach and trust their employees and employees trust their managers is one where productivity can thrive. Creating trust is challenging. Again this is where a coaching mindset can play a huge role.

Professor Ralph Stacey, a renowned organisational theorist and Professor of Management at University of Hertfordshire, in the UK., says it best –

“the quality of the system is determined by the quality of the relationships which is determined by the quality of the conversation.” 

When individuals have accountability over their work, they are more likely to achieve important business outcomes independently. Autonomous workers also understand how their everyday work contributes to the overall success of the company. Having this connection to the purpose helps to empower individuals to reach their highest potential.

Contact us today to find out more about incorporating a coaching mindset for your leaders and our Great People Inside assessment tools.

The post A Coaching Culture – how does this Protect Productivity and Profit? appeared first on Directions Unlimited.

Now may be an opportunity for your business to increase focus on this area with employees recognising the value of these skills.

These skills help overcome challenges in the workplace and build your team and business for several reasons:

• handling interpersonal conflicts
• leading employee training
• managing deadlines
• communicating and distributing information between employees working remotely and onsite
• building a solid company culture, and
• developing your employees’ maximum capability.

Leaders who adopt people management skills provide constructive feedback and mentor employees to grow and succeed in their positions. Goals will also be able to be established and achieved. And overall, the work environment will be influenced positively.

A leader who has an in-depth understanding of their employees can evaluate:

• the strength and weaknesses of their team
• the resources required, and
• set realistic deadlines.

This approach encourages the employees to strive for success and not set them up for failure.

In addition, leaders are able to build rapport, ask the team for constructive feedback, and take actionable steps to make positive changes in the work culture. As a result, this benefits everyone.

Below are four critical people management areas to help you understand your team and individuals at all levels. From onboarding, developing new skills, preparing them for other roles, to working on specialised projects.

1 Understand Human Behaviour And Acknowledging Diversity

It is crucial to understand one simple concept – we are all different. Each individual will react and behave differently in any given situation.

A leader needs to realise that family, environmental and cultural influences have shaped some beliefs and behaviours. Understanding and learning some of the behavioural types and conditioning will allow leaders and managers to treat their employees with respect. In return, the business will be rewarded with best work practices, a motivated team and promote a culture where ideas and opinions are valued.

2 The Individual’s Purpose

It is also imperative to understand how the individual team member sees their own purpose in their role and how they can contribute to the business. This approach can lead to improvements at both the individual employee and business levels. A continued effort in understanding their sense of purpose, whether they are in the office or working from home, ensures the individual and business goals stay aligned. 

3 Transparent Communication

When there is open and transparent communication, it creates an atmosphere of trust. In effect, by employing people management skills, this communication works both ways, i.e., you tell, and they listen, and you have to do the same – listen to your employees. 

This area is more critical than ever for businesses undergoing managing teams remotely. Video-based onboarding and mentoring and a remote communication strategy are essential for employee skill development and project delivery. 

4 We Own This Together

While leading with example is great, it also benefits when you entrust team members with specific tasks which best fit their skill sets. It shows that you are acknowledging their skillset and allowing them to demonstrate their capabilities. As a result, the team is closer and creates an environment of ownership and positive experiences. 

In a remote setting, delegate tasks through shared online platforms that allow for the employee’s autonomy while still maintaining a sense of community in the workplace.

Responsibility and accountability on both ends improve overall morale and reduces people management skills coming across as complicated, unnecessary at times, and time-consuming.

Ongoing people management for development and retention

Just because you have hired a superstar does not mean you don’t have to continue managing and developing them to maximise their potential and business outcomes.

Development should start from day one of an employee’s journey with their new company. The rapport the new employee develops with the company can have long-lasting effects on the business, including the employee retention rate. 

Trends have seen employees become more focused on developing their individual skills. Placing importance on their progress can help connect their goals to the more significant objectives of the business. Supporting these goals can be achieved remotely from the onboarding stage and continue through employment by hosting video workshops and online training seminars. 

Many reasons cause an employee to leave an organisation, such as:

• a lack of training
• development
• engagement
• progression opportunities.

Quantify top performance 

Many assessments compare candidate results against generic benchmarks or no benchmark at all. In other words, this leaves the user with either no reference point or, at best, a near enough is good enough benchmark.

Great People Inside believes assessing an individual’s job performance as accurately as possible requires benchmarks built specifically for each role. Assessments can apply to both positions operating onsite or remotely. By identifying the success DNA of your top performers, you can create job benchmarks based on what success looks like in your business. Further development of your existing team members can be implemented where appropriate, including a coaching option.

As the employer, benchmarking flows through to promoting and succession planning of your people to measure candidate profiles against the relevant top-performing role profile in your organisation.

Given these points, assessments that treat people as multi-faceted complex individuals we are, open a world of possibilities with both your new and existing people. You will find yourself in the stronger position of identifying your people’s true potential and providing opportunities for laser-focused development.

If you’d like to trial GPI’s assessments for consideration as part of your organisation’s people management strategy – click here.

The post How do people management skills improve your business success? appeared first on Directions Unlimited.

Some of these more challenging issues can creep their way into your team’s workflow – damaging productivity and team success. These issues can sometimes act like a virus, going undetected until it’s too late and you experience your team performance crumble before your eyes.

A team coach gives teams the tools to identify and work through these issues before they become a bigger problem.

So what are the early signs that your team needs team coaching?

Your team isn’t hitting targets

A team is greater than the sum of its parts. While it’s a bit of a cliché, this statement couldn’t be truer when it comes to high performing teams. While individual talent is one of the key ingredients for driving company results, it doesn’t necessarily translate to the team hitting important workplace targets.

Team success relies entirely on effective collaboration. Take sport for example. An outstanding soccer player would not be able to succeed without the help from their team. A team coach can help teams overcome difficulties so that they can collaborate more effectively, work more productively and reach their targets.

There’s a communication breakdown in your team

It happens in all workplaces. People have different communication styles, some of which don’t blend easily together. This doesn’t mean certain members of your team are doomed to work in confinement. This simply will not work.

For a team to work at optimum performance, there needs to be clear and distinct lines of communication between every member of the team. Think of these lines of communication like electricity lines in a power grid. If lines are missing between members of your team, certain people will be left in the dark. Lack of effective communication can lead to misunderstandings and frustration among your team members. It can inhibit productivity, hamper morale and damage your overall team performance.

Team coaching helps teams communicate directly and efficiently so that teammates can work better together and improve team results.

There is a feedback gap

Constructive feedback is one of the most important tools that individuals and teams can use to work through challenges and improve results. While this is true, a really common workplace issue is the absence of regular feedback among teams – both positive and constructive. Feedback is best given frequently and to every member of a team in order for it to be effective. A coach will work with teams to streamline the way feedback is given (and received) so that individuals can work more constructively together and achieve team objectives.

Morale is low

Low morale can occur for many different reasons. Whether it’s personality differences within your team, an absence of transparency or a lack of forward progression, low morale can result in a major dip in productivity levels. It also often results in higher turnover rates which can cause companies to incur huge unwanted costs.

A team coach can help every team member feel ownership over their own success and the success of the team. This feeling of accountability helps to give team members a drive to succeed. It does wonders for team morale and can improve workplace results. A team coach will also give your team the tools to communicate more efficiently, build trust and improve engagement.

There’s tension in your team

Negative tension between members of your team can be extremely harmful for a number of reasons. It can draw focus away from important workplace tasks, hamper morale and damage employee engagement. Even worse, it can result in your best talent heading out the door.

While conflict isn’t inherently bad, when it isn’t addressed or resolved, it can interfere with a team’s workflow and inhibit success. Team coaching helps with conflict resolution and more importantly helps the team understand why a fear of conflict within the team can be detrimental to top performance. A coach will give members of your team the tools to identify conflict and address it head-on so that tension doesn’t brew and become a bigger problem than it needs to be. A coach will help each person in the team optimise their own communication skills and formulate strong lines of communication so that tension can be aired and overcome.

Our team coaching programs generally consist of a 6-12 month process that develops a team’s capacity to deliver measurable business outcomes and a self-sufficient approach to steer its ongoing development. In our experience, team coaching works best with newly forming teams, or when the membership of a team changes significantly, or when an existing team wants to ramp up their performance or reinvent itself to meet new business challenges.

To find out how your team could benefit from team coaching, contact us today for an obligation free discussion.

The post The top 5 signs that your team needs team coaching appeared first on Directions Unlimited.

While effective leadership and outstanding talent are essential ingredients in boosting team performance, a successful team relies entirely on effective collaboration. So, how can teams improve the way they collaborate? The answer is through team coaching.

Team coaching provides teams with the tools and communication mechanisms to achieve success. Similar to one-on-one coaching, team coaching involves developing individual accountability and improving performance. What sets it apart  is that it involves the development of teams to strengthen lines of communication, streamline collaboration and improve ongoing performance.

Here’s how team coaching improves team performance:

Improves team communication

Team success relies on the collaboration of individuals working towards collective goals. Without effective lines of communication, team success simply cannot be achieved. Effective communication is the basis for how well individuals work together, how feedback is given and received, the way in which individuals develop, and how conflict is resolved.

A team coach will work with teams to help improve these lines of communication. A coach can give teams the right tools and mechanisms to communicate effectively so that they can streamline team projects and improve performance on an ongoing basis.

Makes every team member accountable

When individuals feel accountability for their own mistakes and successes, they are more engaged with their work and more likely to achieve their goals. The same goes for accountability within teams. When individuals (no matter if they’re CEOs or junior executives) feel accountable for their team’s results, they are more likely to reach their goals independently and in collaboration with the team.

Team coaching works with every member of the team to instill a sense of accountability so that everyone in the team feels ownership over the team’s performance and results.

Resolves conflict

Most leaders find conflict resolution is a vital component of their role. A survey conducted by Stanford Business found that 43% of CEOs, board directors, and senior executives consider ‘conflict management skills’ to be their top area of concern. While conflict resolution is an important skill for leaders to possess, it’s just as important for individuals to maintain the skills to work through collective problems and manage disagreements promptly and independently.

Successful conflict resolution is one of the important skills that a team coach can instill in individuals and teams. A coach can give teams the right tools to develop an environment in which effective communication eclipses workplace conflict.

Boosts morale

High morale is a byproduct of effective team coaching. When individuals communicate effectively and reach collective goals, it can help to boost team confidence and morale. And when confidence and morale is elevated, team performance is likely to remain high. It’s a cycle that can be the difference between achieving great business results and the failure to reach important workplace goals. By boosting morale and improving engagement, employees are more likely to achieve their goals independently and with the team.

Lays the foundations for success

One of the underlying capabilities of team coaching is that it successfully instills a coaching mindset in each individual of a team. With this mindset, individuals are better equipped to communicate in the workplace and achieve important business objectives. It also gives them the skills to coach others to gain the same mindset. This is extremely valuable, particularly for training and developing new employees or new team members.

If you would like to learn more about how Directions Unlimited can conduct team coaching sessions with your teams to improve collaboration and performance, contact us: info@directionsunlimited.com.au

The post Five ways team coaching can improve team performance appeared first on Directions Unlimited.

What’s a team?

Joanne Richardson (2010:86) defines a real team as: “A group of people working together in an organisation who are committed to achieving clear team-level objectives upon which they agree; who have to work closely and interdependently in order to achieve these objectives; whose members are clear about their specific roles within the team and have the necessary autonomy to decide how to carry out team tasks; and who communicate regularly as a team in order to regulate team processes.”

Wow, I know that’s a bit of a mouthful but in essence it’s about having a unifying team objective, high interdependency levels, and being comfortable holding one another to account.

What’s a group?

When we talk about groups, we are talking about people who come together with a common interest but do not always have the same goal in mind. For example, a group of people may come together to be coached on effective leadership, but each individual has their own final goals to which they would apply their new skills to.

Both team and group coaching involve the gathering of people to learn new skills relating to professional development, workplace communication and leadership. So what really is the difference?

The renowned Professor Peter Hawkins in his book ‘Leadership Team Coaching: Developing Collective Transformational Leadership’ developed some great questions to help identify the difference.

Ask yourself:

Does your team have clear objectives?

Do you work closely together to achieve those objectives?

Do you meet regularly to review performance and how it can be improved?

If you answered “no” to these questions then you are more likely a group rather than a team.

If you apply this definition to your sales people, for example, do you really have a ‘sales team’ or are they a group of individuals? What would best serve your business?

Group coaching

Group coaching involves a session in which recipients discover new skills and enhance their professional performance together. Unlike team coaching, individuals who undergo the same group coaching session needn’t work together in any capacity nor have any common goals. However they should share a common interest in learning new skills and reaching their own workplace goals.

What’s the purpose of group coaching?

Group coaching helps individuals build the skill set needed to lead more effectively and develop their performance. Group coaching is often used as a way to follow up on training activities, as it can help individuals retain knowledge and encourages implementation.

Team coaching

In his book ‘The Complete Handbook of Coaching’, David Clutterbuck defines team coaching as “a learning intervention designed to increase collective capability and performance of a group or team, through application of the coaching principles of assisted reflection, analysis and motivation for change.”  

Like group coaching, team coaching helps individuals develop into better leaders. But it also gives teams the tools to work more effectively together so that individuals can reach their own goals and help the team reach its collective goals. While group coaching helps individuals, team coaching provides teams with the tools and communication mechanisms to reach success.

What’s the purpose of team coaching?

Team coaching helps to accelerate team performance. It is a tool for helping individuals work more efficiently together to reach common workplace goals. It is particularly useful for teams that are newly formed, ones that have experienced a change in leadership or those that would like to improve their performance.

Why is team coaching so important?

Team success relies entirely on how individuals work together. That’s why we call it teamwork. Team coaching enables individuals to work together to improve team outcomes.

Team coaching stresses the importance of each individual within a team in driving overall success. Team success isn’t achieved by having one outstanding team lead. It’s attributed to each individual within the team. Take sport for example. The star player on a sports team can’t be given full credit for a major team success as without the team, they would not be able to succeed.

Team coaching makes each individual within the team accountable for their team’s results, whether they are failures or successes. When individuals feel ownership over the results of their team, they are more likely to be engaged, to reach their own goals independently and develop their overall performance. Because of this, team coaching is a great way to not only boost team performance, but to improve employee engagement, build team morale and retain your best talent.

How does team coaching work?

Teams can hire an external executive coach to come into the office and help with team development. Or a coach can work one-on-one with a team leader to transfer coaching skills, giving them the ability to coach and lead their own team more effectively.

When a team leader knows how to lead, but also knows how to coach their team, it creates the foundation needed for effective lines of communication to thrive. A team coaching mindset is extremely beneficial for all leaders because it gives them the ability to communicate in the right way to help drive their team to reach important business goals.

Our approach

At Directions Unlimited, our team coaching programs consist of a 6-12 month process, that develops a team’s capacity to deliver sustainable high performance.

Guided by an experienced facilitator, our team coaching:

• Focuses on agreed business outcomes
• Provides tools for the team to continue enhancing its performance beyond the team coaching program
• Develops teams that trust one another and hold one another accountable for taking action
• Builds trust in the capacity of both relationship and task aspects of teaming
• Relies on the coach to facilitate a learning and action process, not to give advice
• Recognises the team as a living breathing “system” with attributes and identity that go beyond any of the individual team members
• Does not involve any private and confidential interactions between the coach and individual team members outside of the team setting
• Is not a “team building event”

If you would like to learn more about how Directions Unlimited can conduct team coaching sessions with your teams to improve morale, lift engagement levels and to help your company achieve better results, contact us: info@directionsunlimited.com.au

The post Team or group coaching – the subtle difference you need to know appeared first on Directions Unlimited.

What exactly is a coaching culture?

A coaching culture is a workplace approach in which leaders, managers and staff members work together to increase individual, team and company organisational performance.

A workplace that has a coaching culture is one where workers feel empowered to work towards their own goals independently. Managers who foster this type of environment have a positive impact on employee engagement and organisational productivity. In the same report, Gallup found that managers are a huge influence on engagement rates, accounting for at least 70% of the variance in employee engagement scores across business units. And with high engagement rates comes better company results.

So how can you transform your managers into coaches to create a coaching culture in your workplace?

Teach coaching skills

A coach is someone who works one-on-one with an individual or with a team to help them unlock their maximum potential. In a workplace environment, a coach helps individuals achieve their professional outcomes while still holding them accountable for their work. They also provide non-judgemental support, ensuring the welfare of their coachee is met, both at work and outside of work.

Not all managers have a coaching mindset, but all great managers do. Prioritising coaching in your workplace training is the best way to create a coaching culture at work. This type of training is particularly important for employees who are transitioning into leadership roles, however can be beneficial for every employee within your organisation, no matter what their role is. Make sure your coach training is from an International Coaching Federation Accredited Coach Training Provider (ACTP). The IECL offers excellent courses that comply.

Adopting a leader-as-coach mindset will help you as manager/leader to identify coachable moments. And in turn encourage your team to model this type of behaviour with their team members The development of a coaching culture starts at the top. As leaders we are constantly on display so maintaining self awareness and composure especially in stressful situations is a must.

Communicate effectively

A coaching mindset involves asking the right questions and listening intently. Rather than saying “do this please”, a coach will ask “what approach do you think will help to achieve this outcome?”. This type of framing puts the onus on the coachee to think, gives them ownership and empowers them to reach their own goals and helps them to gain valuable problem solving skills along the way. A great leader/manager will arrange regular one-on-one meetings with employees to see where each employee is at with their work. They will check in to see if individuals feel good about their work, and they will give feedback, both positive and constructive, on a regular basis.

A great coach will prioritise the development of individuals because they know that in order to achieve vital business objectives, the company needs engaged, motivated and high performing individuals to work collectively towards a shared goal.

Prioritise employee engagement

Tying together talent and employee engagement to achieve important business objectives is what coaching is all about. The more engaged your workers are, the more motivated they will be to achieve results.

In Australia and New Zealand, the Gallup study found that employees have lackluster engagement scores, with just 14% feeling engaged in their job.

To keep employees engaged, it’s important to nurture their own professional development. In order to develop your people, a good step is discussing with each employee their own professional goals and communicating clearly and precisely how the organisation can support them to achieve these. In this regard it’s really important that the employee understands they own their own development and their careers and that the company’s role is to support them and guide them along the way. It should not be a case of the employee waiting for something to happen to them. Remember, not every organisation has the resources to provide in-house training or coaching but organisations focused on developing people can support their development through various outsourced initiatives and check in regularly to see how they are going. A focus on workplace morale should be prioritised in the same way that other important company objectives are. The wellbeing of individuals and teams will have a direct influence on their level of productivity and performance.

Foster an environment of trust

A workplace environment in which managers trust their employees and employees trust their managers is one where productivity can thrive. Creating trust is challenging and again this is where a coaching mindset can play a huge role. Professor Ralph Stacey says it best – “the quality of the system is determined by the quality of the relationships which is determined by the quality of the conversation.”  

When individuals have accountability over their work, they are more likely to achieve important business outcomes independently. Autonomous workers also understand how their everyday work contributes to the overall success of the company. This connection helps to empower individuals to reach their highest potential.

To find out more about how to incorporate a coaching mindset in your leaders, contact us today for an obligation free discussion.

The post How to create a coaching culture in your workplace appeared first on Directions Unlimited.

According to a 2010 Executive Coaching Survey however, nearly half of managers spend less than 10 percent of their time coaching others. So why is this? When employees are transitioned into management roles, often it’s their technical ability that gets them there rather than effective leadership skills. Leadership skills often need to be learnt on the job and many managers aren’t given the coaching they need to become great coaches themselves.

When managers lack coaching skills, it can be detrimental to the development and engagement of the people they manage. Managers who lack coaching skills often fall into the habit of instructing their team what to do. By directing individuals on what to do rather than giving them the tools and guidance to solve problems on their own, managers hinder the development of their team, hurt productivity and inhibit overall company success.

So, how can managers put coaching skills into practice within the workplace?

It all has to do with communicating effectively.

Build relationships of trust

One of the most important coaching skills for managers to maintain is the ability to build a relationship of trust among individuals. This can be achieved by fostering lines of communication between you and your reports. A great coach will organise regular one on one meetings with their reports to gain insights into their strengths, weaknesses, challenges and successes. This is a great way to help facilitate a relationship of trust and to help the employee develop, overcome challenges and reach their potential.

Ask the right questions

How do you see yourself growing in this role? What options do you have to overcome this challenge? What do you think you should do?

Each of these questions encourage an individual to think about and seek solutions to their own workplace problems. By helping an employee find solutions on their own, rather than telling them what to do, the individual will be better equipped to solve problems in the future, helping your team and company to reach success.

Listen intently

After asking the right questions, a coach will listen intently to what their reports have to say. Listening isn’t just about hearing what they have to say. It’s about taking onboard the challenges, questions and queries that employees have and thinking of ways to help them reach their goals. It’s about being patient and determined to facilitate long term results among their team and organisation. A great coach will let employees express both their workplace and personal struggles without passing any judgement.

Provide regular feedback

Managers who lack coaching skills will often wait until there is a problem in the workplace to give feedback. This can hurt employee confidence and engagement. A great coach will provide feedback on a regular basis. They will congratulate successes and strengths as well as identify problem areas. When identifying problem areas, a leader with coaching skills will concentrate on the problem area alone, rather than questioning the individual’s character. They will make their reports accountable for their own success and failures in order to improve engagement. They will also provide encouragement to employees with the aim of empowering them to reach their goals independently.

Let it spread

In order to become a great a coach, one can benefit greatly from being coached effectively.

A great coach will pass important leadership skills onto the person they are coaching, thus strengthening coaching techniques within the entire organisation. The idea of coaching is for it to spread throughout an organisation so that every employee has a coaching mindset. They will then be equipped to encourage the development of other employees so that together, teams can reach important business goals.

For more information on how to leverage the power of coaching, check out our article on the power of coaching for your team.

To find out more about how to incorporate a coaching mindset into your workplace, contact us today for an obligation free discussion.

The post The forgotten skill set of good leaders – Coaching appeared first on Directions Unlimited.

It’s easy for employees to develop blind spots in the workplace. Even a company’s best employees can fall prey to this. Here’s where an external coach can help. A coach can support the development of individuals, teams and groups and boost their ability to deliver outstanding results. By providing an external objective perspective, a coach can help raise awareness of limiting assumptions, hold a mirror up so they can see the role they play, and hold them to account. In essence, a great coach is an individuals or teams unreasonable friend!

When is coaching best utilised?

When there is a communication breakdown within teams

Communication can break down for a number of reasons. Often managers will tell their teams what to do instead of asking the right questions to help them reach resolutions independently. This is a sure-fire way to hurt employee accountability, engagement and productivity. Feedback is another area of difficulty for many managers. When managers fail to give feedback on a frequent basis, or if they give feedback in a manner that is negative or discouraging, they can harm the confidence levels of employees and as a result hinder individual performance.

An executive coach can help leaders facilitate better communication within teams. A coach will show leaders how to ask the right questions to make individuals more engaged and more productive. By gaining effective communication skills, managers can build relationships of trust between employees, they can help employees develop stronger problem-solving skills, and help them to feel more accountable for their work.

When there are performance issues

When performance issues arise in the workplace, many managers are at a loss as how to properly address the issue without affecting the employee’s confidence or damaging the relationship. There is a risk that the process will breakdown the trust in the relationship and make employees feel less engaged, less productive and less secure in their job. A coach is able to provide an outsider’s perspective and take some of the emotion out of the process. They will support the employee to find solutions to specific problems so that they can independently reach their own goals. A coach can be used to work directly with the employee when issues arise and they are also an invaluable resource in the complexity that dynamic groups and teams operate in today.

When you feel an employee is ready for a promotion

When you’re preparing an employee for a leadership role, it’s important that they develop the skills necessary to truly lead their team. A coach can support individuals to gain insight and understanding about leadership, management and how to identify and develop their authentic self.

A study conducted at Wharton found that external hires get paid 18% more than internal recruits yet  are 61% more likely to be fired. Companies don’t always recognise that they have an untapped pool of talent which they can develop for promotion. By developing internal talent, you are often more likely to access the best person for the job. Coaching can be used to develop an individual who you think is ready for a promotion and can help to ensure the individual has the skills needed to take on the new role.

Succession planning

All organisations lose key leaders. Whether it is planned or unplanned, losing your key leaders can be very disruptive to your company’s performance and your company budget. This is why it’s important to develop employees at every level within your organisation and have a succession plan in place.

Often referred to as ‘bench strength’, the employees in line for leadership roles within an organisation can benefit greatly from coaching. Preparing employees to fill key leadership roles within your organisation is important for safeguarding your organisation for when you lose high performing employees.

At Directions Unlimited, we understand the importance of identifying areas of improvement within the workplace before problems arise.

To find out more about one to one coaching, team coaching, or group coaching, contact us for an obligation free discussion.

The post To coach or not to coach? How to know when it’s time for coaching in the workplace. appeared first on Directions Unlimited.