Over the last ten years or so, cultural trends and customer expectations have combined, resulting in more and more businesses prioritising customer success. Recent research reports that there has been an increase in the total number of open Customer Success jobs for the first time since February. In June, there were 6,515 available Customer Success jobs posted. This number was nearly 500 more than in May. […]
People management skills are one of the essential soft leadership skills a leader should possess. While working from home in some form is accepted will remain after COVID, managing teams remotely has, for the contemporary leader, added the need to develop new skills. Now may be an opportunity for your business to increase focus on this area with employees recognising the value of these skills. […]
Thanks https://unsplash.com/@davidclode for this amazing image Practical ways to adapt your approach Many of us can easily recall precisely when key events occurred around the world and in our own lives. It is fair to say that the current pandemic is one of those events and is well and truly etched in our memories for as long as we shall live. In March 2020 you […]
How many times have we heard this? Consider for a moment that the issue has more to do with how you are measuring the quality of the talent out there. It’s probable that when you are making hiring decisions you rely on “embellished” resumes, less than truthful candidates at interviews, ineffective reference checks and gut feel or “like”; after all, that’s all you have to […]
According to a 2017 report conducted by Gallup, a mere 15% of employees worldwide are engaged with their work. That’s about one person in every team of seven! So what’s the reason for such a high rate of disengagement? Well, it could be put down to a lack of coaching culture. What exactly is a coaching culture? A coaching culture is a workplace approach in […]
What sets a great manager apart from an average manager? In addition to their technical ability it is that they have a heightened awareness of the need to put the success of their team first. They understand that in order to achieve the best results for their company, they must facilitate the development of each employee that they lead. With this in mind, they also […]
“Everyone needs a coach. We all need people who will give us feedback. That’s how we improve,” Bill Gates, Co-founder of Microsoft, in his 2013 TED Talk. Often when we look at highly successful people, we don’t stop to consider what might have gone on behind the scenes to help them get to where they are. Or in fact, who helped them. An athlete wouldn’t […]
Sourcing, attracting, hiring, and retaining the right people for your business can be a big task, but it is also the difference between your business’ success or collapse. While every business needs to retain its clients or customers to survive, without the right people – your top performers – you run the risk of high staff turnover and mediocre work. High staff turnover within a […]
What makes a great leader? The ability to understand and appreciate staff. Positivity and insight. Great communication and motivational skills. Love of learning. Unless these attributes are in balance, however, employees will not follow. Too much of any classic leadership trait can overturn the ship. And trying too hard is a real no-no. Truly authentic leaders make it seem effortless. They know when to assert […]
Motivated and engaged employees are productive employees – for staff who truly love what they do, work can feel effortless and enjoyable. But happy, effective teams don’t happen by accident. How, then, can the employer find truly motivated recruits, bring out their best and inspire them enough to keep them? It requires a new approach to a company’s people, extending far beyond their initial recruitment. […]