Rate of Employee Retention Employee retention is no doubt a key challenge. A recent study by Gartner states that the rate of employee turnover is likely to be up to 75% higher. And in addition, it takes 18% longer to fill any available jobs than pre-pandemic. Not to mention the annoying “quiet quitting” phenomenon, which is white-anting businesses too! Robert Half’s 2022 Salary Guide states […]
Over the last ten years or so, cultural trends and customer expectations have combined, resulting in more and more businesses prioritising customer success. Recent research reports that there has been an increase in the total number of open Customer Success jobs for the first time since February. In June, there were 6,515 available Customer Success jobs posted. This number was nearly 500 more than in May. […]
People management skills are one of the essential soft leadership skills a leader should possess. While working from home in some form is accepted will remain after COVID, managing teams remotely has, for the contemporary leader, added the need to develop new skills. Now may be an opportunity for your business to increase focus on this area with employees recognising the value of these skills. […]
All teams come across different challenges in the workplace. Some of these issues can be resolved with a quick discussion or team meeting, while others can be a little trickier to overcome. Some of these more challenging issues can creep their way into your team’s workflow – damaging productivity and team success. These issues can sometimes act like a virus, going undetected until it’s too […]
What’s the one thing that makes a high performing team? Is it a great leader? Outstanding talent? Or is it the way in which team members work together? While effective leadership and outstanding talent are essential ingredients in boosting team performance, a successful team relies entirely on effective collaboration. So, how can teams improve the way they collaborate? The answer is through team coaching. Team […]
Humans by nature encounter situations in which conflict occurs – it’s an essential ingredient for resolving a problem. In a workplace environment where supervisors, subordinates, external stakeholders, clients and customers are all required to make collective decisions on a regular basis, conflict is bound to arise every once in a while. Conflict occurs in the workplace for many reasons. Perhaps a manager’s feedback isn’t received […]
According to a 2017 report conducted by Gallup, a mere 15% of employees worldwide are engaged with their work. That’s about one person in every team of seven! So what’s the reason for such a high rate of disengagement? Well, it could be put down to a lack of coaching culture. What exactly is a coaching culture? A coaching culture is a workplace approach in […]
It’s often assumed that coaching is only required when major problems arise in the workplace. But coaching is actually best utilised before things get really rocky. In fact, coaching is a tool that can both provide great support and challenge thinking to identify possible solutions, and bolster good performance in order to lift potential and reach a higher level of success. A coach can help […]
When you’re in a leadership position, you’re in charge of helping people grow and thrive within your organisation. Leaders who have undergone and experienced great coaching are able to transfer important skills to their own teams and other individuals within their organisation by developing a coaching mindset. By coaching your team you can improve their performance, build their skills and drive engagement. Skills like communication […]
Recruitment can be a tricky process. You need to find the best person to fill a position; not only someone who is capable of doing the job well, but also someone who will fit in with the rest of your team. To ensure you’re getting the fit right, you also need to predict whether the candidate will feel fulfilled within the position, feel valued and […]